240 Fort Mason
San Francisco, CA 94123

Hostel FAQs

For the following general questions about hostels and Hostelling International, please see our general FAQ page. For specific questions about HI-SF Fisherman's Wharf, click here to jump to this hostel's FAQs.

What is a hostel?
What is Hostelling International?
What makes HI hostels unique?
Are hostels safe?
How do I find hostels?
Is there an age limit or minimum to stay in HI hostels?
Do I need to be a member of HI to stay in HI hostels?
What are HI’s member benefits?
Do I have to sleep in a dorm when staying at a hostel?
Will I have to do chores at the hostel?
Are hostels closed during the day?
Are there kitchen and laundry facilities at the hostels?
Are your hostels wheelchair accessible?
Can I bring my service animal to your hostels?
Do your hostels offer programs?
Who stays at hostels?
Can groups stay at hostels?
Do I need a reservation?
Do you accept credit cards and traveler’s checks?
What do I need for check-in?


 

For specific questions about the HI-SF Fisherman’s Wharf hostel, see all FAQs below.

What type of accommodations do you offer?
Do you have family rooms?
Can you accommodate larger groups?
What if I need to cancel a reservation?
Is there an age limit or minimum to stay at the hostel?
How long can I stay at the hostel?
What times are check-in and check-out?
What do I need for check-in?
Are there lockout hours or curfews?
How do I secure my belongings when staying in a dorm?
Can I bring my dog/cat/parakeet/service animal?
Do I need to be a member of Hostelling International to stay at HI-SF Fisherman's Wharf?
Do you provide meals?
Can I cook my own meals at the hostel?
Are linens provided? Do I need to bring a sleeping bag?
Do you have laundry facilities?
Can I request a lower bunk? A room with a view? 
Do you have parking?
Are you located far from the city center? Will I need a car to get around?

What type of accommodations do you offer?

Most of the hostel features shared, dormitory-style accommodations. We have male, female, and co-ed dorms ranging in size from 4 beds to 22 beds per room.  Additionally we have a handful of private rooms that can accommodate up to 2 people (in two twin beds) or 3 people (in one double bed and one single bed).  All restroom facilities are shared. Restrooms are located throughout the building and are accessible from the hallway..

Do you have family rooms?

For parties of 4 to 6 people, it is often possible to reserve all of the beds in one of our smaller dorm rooms, making it essentially a private family room. Please contact us for availability information.

Can you accommodate larger groups?

Yes! We love groups, and we routinely host school and youth groups, community service and faith groups, sports teams, and many others. We even have dedicated group-booking specialists ready to provide the extra care and attention your group deserves. For more information about how to reserve for your party of 8 or more guests, call (877) 464-6783 (877-GO-HOSTEL), email groupsales@norcalhostels.org, or see our groups page.

What if I need to cancel a reservation?

You may cancel or change a reservation as late as 24 hours prior to the scheduled arrival date with no charge. Canceling the same day as the scheduled arrival date, or failing to arrive without canceling, will result in a charge equivalent to the total of the first night’s accommodation, and any additional nights reserved will be cancelled.

Is there an age limit or minimum to stay at the hostel?

No. Whether you are an infant or 135 years old, you may stay at HI-Fisherman's Wharf, but some restrictions do apply. International and domestic travelers under the age of 16 must be accompanied by a legal guardian. U.S. domestic travelers between 16 and 18 years old not traveling with a legal guardian will not be admitted unless they bring a signed and notarized "Guardian Consent Form" stating that the adult with whom they're traveling is acting as their guardian for the exact dates of their stay.  We can supply you with this form if you send us a message or call us at (415) 771-7277. Parties traveling with children under the age of 12 must stay in a private room or rent out an entire dorm room. If you are bringing your infant with you, let us know in advance and we will gladly supply a crib. Families are welcome and there is no upper age limit for this hostel. If any member of your party is under 18 years of age, please contact us and we will help determine and arrange the appropriate accommodations.

How long can I stay at the hostel?

We have a strict 14-night policy. You may stay no longer than 14 nights in any calendar year at any of our San Francisco hostels. The same rule also applies when your stay is spread out over two consecutive months – i.e., you may not stay for the last week of December 2014 followed by the first two weeks of January 2015.

What times are check-in and check-out?

Rooms are available for check-in after 3:00 p.m. Check out time is 11:00 a.m. Same-day luggage storage is available.

What do I need for check-in?

All guests (except accompanied minors) must present a valid government-issued picture identification card (passport, driver's license, or state or military ID card) at check-in. Student IDs, credit cards, employee badges, library cards, etc. are not considered acceptable forms of identification.

Are there lockout hours or curfews?

Our hostel is open and staffed 24 hours a day, 365 days a year. You can come and go as you please, and there is no curfew. We just ask that you be considerate of other guests if you are coming in late -- quiet hours are from 11:00 p.m. to 7:00 a.m.

How do I secure my belongings when staying in a dorm?

All of our rooms are equipped with lockers for your valuables. The lockers work with any standard padlock, which you can bring with you or purchase at the front desk.

Can I bring my dog/cat/parakeet/service animal? 

We love animals as much as you do, but due to the communal nature of hostelling and the need to ensure the comfort and safety of all guests, pets are not allowed in the hostel. Service animals are allowed as specified by law. Please inform the front desk about your service animal when you make your reservation. Staff may ask you if your animal is required because of a disability and that you keep your service animal with you at all times and on a leash. Owners of service animals are responsible for cleaning up after their pets.

Do I need to be a member of Hostelling International to stay at HI-SF Fisherman's Wharf?

While we greatly appreciate membership in Hostelling International, because we are on National Park Service land, membership is not required at our hostel. HI members and non-members both pay the same rate to stay with us. 

Do you provide meals?

Yes! Our on-site Café Franco is open from 7:00 a.m. - 9:30 p.m. daily. Continental breakfast (oatmeal, toast, bagels, organic fruit, coffee, tea, and orange juice) is served until 11:00 a.m. and is included with the price of your stay. We also offer affordable lunch and dinner specials and a variety of tasty baked goods and snacks. The café also serves local beer and wine by the glass!

Can I cook my own meals at the hostel?

Yes! We have a large, fully-equipped communal kitchen. In it you will find cookware, dishes, utensils, appliances, and refrigerator/freezer storage space. There is a supermarket just outside of the park.

Are linens provided? Do I need to bring a sleeping bag?

We provide all bed linens and towels at no additional charge. Sleeping bags and outside linens are not allowed in the rooms.

Do you have laundry facilities?

Yes, our laundry room is open for guest use from 4:30 p.m. to 11:00 p.m., daily. The washers and dryers are coin operated, and detergent is available from the front desk.

Can I request a lower bunk? A room with a view? An upper bed by the window in the southwest corner of the building? 

You are encouraged to contact us prior to your arrival with any special requests, and we will do our best to fulfill them. Room assignments are not finalized until check-in, however, so such requests cannot be guaranteed.

Do you have parking?

Yes, free car parking is available for our guests. Vehicles must be registered at the front desk upon arrival. Parking is shared with other organizations and Fort Mason residents and is subject to space availability. Parking is for automobiles only; there is no designated parking available for oversized vehicles.

Are you located far from the city center? Will I need a car to get around?

While our beautiful National Park setting provides a respite from the hustle and bustle of downtown, we’re still remarkably close to the most exciting neighborhoods and attractions San Francisco has to offer. Fisherman’s Wharf is just a short walk away from the hostel, and the rest of the city is easily accessible via the various bus and cable car lines that stop close by. Even if you have a car with you, it’s generally easier to get around on foot, by bike, or on public transit than to deal with the hassle and expense of parking in the city.

SF Muni and 511 have a wealth of transit information available online if you want to plan in advance. We also have maps available at the front desk, and our knowledgeable staff can assist you in providing directions to anywhere you want to go.